Privacy Policy

This Privacy Policy outlines how and when personal information is collected, disclosed, used, stored, and otherwise handled by BIG4 Moama Holiday Park. It applies to personal information collected by any means and through any technology.

1. Collection of Personal Information
Personal information refers to any information that can identify an individual. The personal information we collect generally includes an individual’s name and contact details, such as address, phone number, email address, and payment information for booking purposes.
BIG4 Moama Holiday Park only collects personal information when necessary for performing our functions and activities, such as processing bookings, responding to inquiries, or providing services during your stay.
Once your personal information is no longer required for these purposes, we will securely store it in our system for future reference
Generally, we collect personal information directly from you, such as when you make a booking, sign up for communications, or contact us for inquiries.

2. Use and Disclosure of Personal Information
We use and disclose your personal information solely for the purpose for which it was initially collected. This may include:
• Processing bookings and payments
• Communicating with you about your stay or our services
• Improving our website, services, and customer experience
• Providing information about upcoming promotions or events (with your consent)
If necessary, we may use your personal information for related purposes, such as internal administration or marketing efforts, which we believe would reasonably align with your expectations.
We will not use or disclose your personal information for any other purpose without your express or implied consent. However, we may be required to disclose your personal information without consent in certain circumstances, including:
• When required or authorized by law
• To investigate unlawful activities
• At the request of enforcement agencies for investigative purposes
• To prevent a serious and imminent threat to someone’s life, health, or safety
In most cases, we retain your personal information within Australia. However, in certain situations, your personal information may be transferred overseas to help fulfill a function or activity. In these cases, we will ensure that your data is protected to the same standard it would be within Australia.

3. Direct Marketing
Occasionally, we may send you marketing communications regarding our services, promotions, or upcoming events. If you no longer wish to receive such information, please let us know, and we will immediately take steps to stop sending you direct marketing materials.

4. Changes to this Policy
BIG4 Moama Holiday Park reserves the right to modify this Privacy Policy at any time. If changes are made, this page will be updated accordingly, and the “Last Updated” date will reflect the most recent revision.

5. Contact Us
If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at:
BIG4 Moama Holiday Park
Email: [email protected]
Phone: (03) 5480 9899

Last Updated: 24/02/2024